Layout of Business E-mails 商務電子郵件格式1

Part One Introduction介紹5

Lesson 1　An Inquiry 詢盤5

Lesson 2　Factory Introduction 工廠介紹11

Lesson 3　An Offer 報盤14

Lesson 4　Inviting the Customer to Visit China 邀請客戶來中國19

Part Two Samples樣品25

Lesson 5　Sending Samples 寄送樣品25

Lesson 6　Confirmation for Receipt of Samples 確認收到樣品29

Lesson 7　Making Duplicate Samples with Substitute Material 用替代材料制作復樣33

Lesson 8　Asking the Buyer to Pay for Molds 要求買方支付模具費用38

Lesson 9　Packing of the Duplicate Samples 復樣的包裝41

Lesson 10　Sending a PO 寄送購貨訂單44

Part Three Negotiating Business Terms商談業務條款49

Lesson 11　A Counter-offer for LCD Monitors 對液晶顯示器的還價49

Lesson 12　Confirming a Purchase Order 確認接受購貨訂單53

Lesson 13　Asking for Proforma Invoice 要求形式發票57

Lesson 14　Suggesting Payment by T/T 建議采用電匯支付62

Lesson 15　Suggesting Payment by D/P at Sight 建議采用即期付款交單支付67

Lesson 16　Sending Sales Contract 寄送銷售合同70

Lesson 17　Asking the Supplier to Confirm L/C Application

要求供貨方確認信用證申請書78

Lesson 18　Asking for Amendment to L/C Application 要求修改信用證申請書82

Part Four Executing Orders 執行訂單89

Lesson 19　Updates on Rome Curtains 羅馬窗簾最新進展情況89

Lesson 20　Apology for Postponement of Delivery 因推遲交貨表示道歉94

Lesson 21　Changing P.O. Quantities 改變訂單數量99

Lesson 22　Packing Requirements 包裝要求102

Lesson 23　Reply from the Exporter on Packing 出口方關于包裝的答復108

Lesson 24　Shipping Instructions裝船須知110

Lesson 25　Sending Pictures for Shipment 寄送裝運過程照片115

Lesson 26　Shipment on Pallets 用托盤運輸119

Lesson 27　Shipping Advice 1 裝船通知（一）121

Lesson 28　Shipping Advice 2 裝船通知（二）125

Lesson 29　Making Documents Under L/C Terms信用證付款方式下的制單131

Lesson 30　Making Documents Under T/T Payment Terms 電匯付款方式下的制單147

Lesson 31　Confirmation No. for Wire Transfer 電匯確認號164

Part Five Quality Problem 質量問題169

Lesson 32　Poor Quality of Part of Shipment 部分貨物質量低劣169

Lesson 33　Asking for Replacement 要求換貨172

Lesson 34　Rejecting the Whole Container 拒絕整箱貨176

Case Study 案例學習183

Stage 1　An Inquiry from a New Customer 新客戶的詢盤183

Stage 2　Negotiation on Price and Delivery 磋商價格與交貨期185

Stage 3　Negotiation on Payment 磋商支付方式187

Stage 4　The First Order 第一筆訂單188

Stage 5　Delivery 交貨191

Oral Communication 口語交流199

Conversation 1　Schedule of a Visit 來訪計劃199

Conversation 2　Meeting the Customer at the Airport 機場接機201

Conversation 3　At a Hotel 賓館入住203

Conversation 4　Visiting the Factory 參觀工廠205

Conversation 5　At a Restaurant 在飯店207

Conversation 6　In the Sample Room 在樣品室209

Conversation 7　Sample Modification 樣品改動211

Conversation 8　Conclusion of Business 成交213

Conversation 9　The Farewell 送行215

Useful Abbreviation 常用縮略語217

參考譯文與練習答案225

參考書目319