Unit One
Presentation and Layout of Business Letters商業(yè)信函格式
Unit Fwo
Inquiries詢購
Unit/hree
Repl ies and Quotations復(fù)函與報價
Unit Four
Orders and Acknowledgment訂購與確認(rèn)
Unit Five
Insurance保險
Unit Six
Packing包裝
Unit Seven
Transportation運(yùn)輸
Unit Eight
Payment by L/C信用證付款
Unit Nine
Other Modes of Payment其他付款方式
Unit Ten
Complaints and Adjustment投訴與處理
Unit Eleven
Agencies代理
Unit Twelve
Electronic Correspondence電子信函