Part Ⅰ Basic Knowledge of Business Letter Writing
Module One Written Communication-An Overview
1.Parts of a Business Letter
2.Format of Business Letters
3.Envelope Addressing
4.Language and Tone
5.Structuring Communication
6.E-mails
Key to Intake
Part Ⅱ Customers Development Maintainance
Module Two Establishment of Business Relations
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Module Three Inquiries and Replies
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Module Four Making Quotations and Offers
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Part Ⅲ Negotiation Signing Contracts
Module Five Making Counteroffers and Declining Orders
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Module Six Acceptance and Orders
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Module Seven Terms of Payment
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Part Ⅳ Execution of Contracts
Module Eight Letter of Credit
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Module Nine Packing and Shipment
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Module Ten Insurance
Specimen Letters for Analysis
Specimen Letters for Self-study
Key to Intake
Output
Module Eleven Complaint and Claim
Spccimen Lcttcrs for Analysis
Spccimcn Letters for Self-study
Key to Intake
Output