Unit 1 Basic Knowledge of Business Communication1

Unit 2 Establishment of Business Relations15

Unit 3 Enquiry29

Unit 4 Offer43

Unit 5 Counter-offer57

Unit 6 Acceptance and Order71

Unit 7 Business Contract85

Unit 8 Payment101

Unit 9 Letter of Credit115

Unit 10 L/C Examination and Amendment129

Unit 11 Shipment145

Unit 12 Insurance159

Unit 13 Packing173

Unit 14 Complaints and Claims185

Unit 15 Integrated Business Negotiation Skills Practice199

Skills Training209^[1]