前言
Part 1 Business Letters
英語函電1
Chapter 1 The Introduction of Business Letters
函電介紹1
1.1 Introduction
介紹1
1.2 The Principles of Business Writing
函電寫作原則1
1.3 The Structure of Business Writing
函電寫作結構2
1.4 Fax and Email
傳真和電子郵件9

Chapter 2 Establishment of Business Relations
建立業務關系12
2.1 Request for the Establishment of Business Relations
請求建立業務關系12
2.2 A Letter of Reference and Reply
查詢信回復信22
2.3 A Sales Letter
銷售信34

Chapter 3 Enquires and Offers
詢盤與報盤42
3.1 A General Enquiry
一般詢盤43
3.2 A Specific Enquiry
具體詢盤53
3.3 A Nonfirm Offer
虛盤59
3.4 A Firm Offer
實盤67

Chapter 4 Counteroffers
還盤76
4.1 Requests for Lower Price
要求降價的還盤77
4.2 Declining Price Reduction
拒絕降價的還盤86
4.3 Concession on Price
做出降價讓步的還盤96

Chapter 5 Business Contracts and Orders
商務合同與訂單105
5.1 Placing an Order
下訂單107
5.2 Sending a Sales Confirmation
寄送銷售合同117
5.3 Making a Repeat Order
續訂業務128
5.4 Failure to Supply
不能供貨137

Chapter 6 Payment Terms
付款方式147
6.1 Asking for Easier Terms
要求寬松的付款方式149
6.2 Requesting for Payment by D/A
要求承兌交單的方式付款157
6.3 Requesting for Payment by D/P
要求付款交單的方式付款166

Chapter 7 Letter of Credit
信用證175
7.1 Urging the Establishment of L/C
催開信用證176
7.2 Applying for L/C
申請開立信用證186
7.3 Advising the Establishment of L/C
通知開立信用證195
7.4 Amending L/C
修改信用證203
7.5 Asking for Extension of L/C
要求展證211

Chapter 8 Shipment and Insurance
裝運與保險219
8.1 Packing Requirement
包裝要求220
8.2 Urging Shipment
催裝229
8.3 Proposing Part Shipment and Transshipment
建議分批裝運和轉運235
8.4 Shipping Advice
裝船通知243
8.5 Insurance
保險251

Chapter 9 Complaints and Claims
申訴與索賠261
9.1 Complaints for Inferior Quality
因質量低劣提出索賠262
9.2 Claims for Poor Packing
因包裝不當提出索賠272
9.3 Claims for Short Delivery
因數量短缺提出索賠279
9.4 Claims Accepted
理賠288
9.5 Claims Rejected
拒賠295

Chapter 10 Agency
代理301
10.1 Asking for a Sole Agency
要求獨家代理302
10.2 A Favorable and Unfavorable Reply
同意與拒絕代理308

Part 2 Business Documents
單證314
Chapter 1 Contract
合同315

Chapter 2 The Application of L/C
開證申請書323

Chapter 3 L/C
信用證326

Chapter 4 Certificate of Origin
原產地證329

Chapter 5 Packing List
箱單330

Chapter 6 Invoice
發票331

Chapter 7 Insurance Policy
保險單332
參考文獻334