1. Missing goods

　Dear Paola,

　Good morning.

　Have you got the goods? And how about the DOCs? Hope everything is going well.

　Looking forward to hearing from you.

　Best regards,

　Water

　Hi water,

　Just today I got the goods and they are missing 12pcs from the carton box closed:

　7’portable 6pcs USD 33 900

　9’portable 6pcs USD 58 500/USD 92 400

　Rgds

　Ms. Paola Esposito

　Dear Paola,

　Thank you for your kind feedback.

　For the case you mentioned, could you let me know more information? If the following situation happened, please state us clearly. We must check and solve properly.

　1. How many cartons you received for each item? (7. and 9’)

　2. The carton is blank?

　3. Or it is less than 5pcs in 6 cartons? Namely every carton is 4pcs or 3pcs or 2pcs or only 1pc, but not 5pcs.

　If possible, please show me some photos. I will check with our factory carefully, too. Hope we could find out what the real situation is.

　Looking forward to your comments soon.

　Best regards,

　Water

　Dear water,

　Now I cannot show the pictures more since you know we have just 1 day to arrange the goods for our customers, you know the goods shipped by delay from China and it arrived here just 3 days before the Christmas holidays.

　Anyway, I have the report from the warehouse, the pieces missing from first No.1-12 master box! Some master box missed 1 piece or 2 pieces!

　Rgds

　Ms. Paola Esosito

　Dear Paola,

　Merry Christmas to you. Thank you for your kind feedback.

　I understand what you told us. We are sorry it happened in such case. Please ask your warehouse people to mark down the details and let me know.

　1. Are there giftbox in the cartons?

　2. With accessories or no accessories at all?

　3. Or with poly foam to stuff the empty room in the carton?

　4. Other details.

　Please describe more details to me and it could help to find out the problem happened by when.

　I have to say that we have tied two belts on the carton to protect, and to avoid others opening the carton. And we weigh the cartons before shipment. If the belts are loose and gone, it would be easy to open and to seal again. And because of LCL shipment, the player may be gone in customs warehouse. But it is surprising that the players are missed from carton No.1-12. anyway we are not sure and cannot judge how it caused till now.

　Looking forward to your further reply.

　Merry Christmas and best wishes to you and your family and to SMG.

　Best regards,

　Water

　Dear Paola,

　Happy New Year!

　I would like to talk to you about the missing goods. Shall we know that if you have found out the details? If you have more information, please kindly let me know.

　Looking forward to hearing from you.

　Best regards,

　Water

　Notes

　產(chǎn)品到港之后少貨的現(xiàn)象也時(shí)有出現(xiàn)。可能是工廠漏裝，在裝箱和發(fā)貨時(shí)沒有發(fā)現(xiàn)。還有可能是在國(guó)內(nèi)或在國(guó)外的海關(guān)倉(cāng)庫(kù)或者碼頭出現(xiàn)一些狀況而出現(xiàn)少貨。出現(xiàn)少貨的現(xiàn)象之后，必須向客戶清楚了解情況，按要求提供相關(guān)圖片說明。比如，打開貨柜之后的圖片，紙箱包裝拆箱之前和之后的圖片，包裝箱內(nèi)的圖片等一系列圖片，這樣更容易分析問題到底出現(xiàn)在哪個(gè)環(huán)節(jié)。

　同時(shí)，向客戶提供出貨時(shí)的圖片，說明出貨的做法及可能出現(xiàn)問題的環(huán)節(jié)。互相配合，安撫客戶的情緒，積極幫助客戶解決問題。