Hi water,

　For the BL

　The notify has to be for:

　SMG

　Interporto Campano Lotto H, G1 80035-Nola, NA, Italy

　For the Invoice:

　You have to correct the Invoice with right amount (USD 85.235,50) as the revised PI sent to me. Send me them again for my approval before sending all documents to the bank.

　Water, don’t forget to insert certificate copies (CE, Rohs, LSCD) and lab test, certificate of origin.

　Looking forward to hearing from you very soon.

　Rgds

　Ms. Paola Esposito

　Dear Paola,

　Thank you for your kind reply. For your comments, I would reply you as below.

　1. notify. As your L/C stipulate the notify is the same as applicant, and your applicant is:

　SMG

　VIA E. CORCIONI 30 81031 A VERSA

　OK, it’s our legal registered office.

　It is not the notify you said to me here. I think we have to do as per L/C

　2. we will offer other DOCs as per your L/C request.

　OK

　3. by the way, I think we have to revise the shipper name and address. It should be as per the L/C. Will revise it the same as beneficiary in L/C, I will send you the copy later.

　I will wait for your copies.

　Look forward to your confirmation soon.

　Best regards,

　Water

　Hi Water,

　Check my red reply below.

　Rgds

　Ms. Paola Esposito

　Dear Paola,

　Thank you for your kind reply.

　A. Revised B/L, please check as attached.

　B. C/O and LSCD license, please check as attached.

　Hope it is OK now and kindly confirm soon please.

　And please excuse all the in conveniences caused. Believe in future we could do better for you.

　Best regards,

　Water

　Hi water,

　Now it’s ok, please, send the original shipping documents to the bank asap.

　Thanks for your cooperation. Surely, in future we will cooperate better.

　B.Rgds,

　Ms. Paola Esposito

　Notes

　1. 在和客戶合作的過程中，無論是哪一個步驟都有可能出現狀況，杜絕狀況的發生是我們應該做的。但是如果狀況發生了，我們要積極地面對，要和客戶形成有效的溝通。特別是以L/C付款而且是遠期信用證，風險更大，這樣在文件處理方面需要更加細致。

　2. 解決問題之后，適當地向客戶表達歉意，并表達將來的合作態度。讓客戶形成一種愉悅的心理感受，從心底感受到我們真誠的服務。從而使以后的合作更加密切。