Dear Simon,

　Regarding the points you mentioned, please find our reply as below.

　Our boss only allowed 2pcs free. 3pcs is beyond our control. As we never allow any free sample for customer. But we can promise you that we can allow you one more piece for your repeat order. Let’s do it step by step. I do hope we could confirm this point.

　Best regards,

　Grace

　Notes

　1. 有針對性地回復客戶的郵件，讓他明確知道結果。

　建議和轉告公司接下來的做法。縱然有些承諾可能是虛的，因為這是以后的事情，但是話要說在前面。因為要有一個可以讓人接受的理由。就像平常大家互相吵架一樣，要和好了，要有一個可以讓大家下臺的臺階。