Contents

Module 1 Introduction and Greetings1

Module 2 Entertaining Foreign Business Partners19

Module 3 Business Meetings39

Module 4 International Business Traveling59

Module 5 Making Phone Calls79

Test 197

Test 299

Module 6 Company Introduction101

Module 7 Exhibition Service121

Module 8 Business Contacts141

Module 9 Payment, Delivery and Insurance163

Module 10 Complaints, Claims and Settlement181

Test 3203

Test 4205

References207