目錄

Unit 1　Layout of a Business Letter　1

Unit 2　Establishing Business Relations　13

Unit 3　Enquiry and Reply　29

Unit 4　Offer and Counter-offer　43

Unit 5　Acceptance and Confirmation　59

Unit 6　Order and Contract　73

Unit 7　Terms of Payment　87

Unit 8　Packing and Marking　103

Unit 9　Insurance　117

Unit 10　Shipment　131

Unit 11　Complaint，Claim and Settlement　145

Unit 12　E-mail and Fax　159

Glossary 詞匯表　172

Key to the Exercises　178

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