Chapter 1 Basic Knowledge and Layout of a Business Letter. 1

nChapter 2 Establishing Business Relations. 18

nTask 1 Establishment of Business Relations. 19

nTask 2 Credit Status Enquiries. 24

nChapter 3 Enquiry and Reply. 38

nTask 1 Making an Enquiry. 39

nTask 2 Reply to an Enquiry. 42

nChapter 4 Offer and Counter-offer. 55

nTask 1 Making an Offer 56

nTask 2 Making a Counter-offer 58

nChapter 5 Conclusion of Business. 72

nTask 1 Placing an Order 73

nTask 2 Accepting an Order 76

nTask 3 Declining an Order 78

nChapter 6 Terms of Payment 90

nTask 1 Negotiating Payment Terms. 91

nTask 2 Urging Advising Establishment of an L/C.. 97

nTask 3 Requesting to Amend an L/C.. 105

nChapter 7 Packing.. 127

nTask 1 Informing Packing Requirements. 128

nTask 2 Reply to Packing Issues. 131

nChapter 8 Shipment 146

nTask 1 Giving Shipping Instructions. 147

nTask 2 Urging a Timely Shipment 149

nTask 3 Giving Shipping Advice. 151

nTask 4 Asking for an Amendment to Shipment Clause. 153

nChapter 9 Insurance.. 165

nTask 1 Requesting the Exporter to Cover Insurance. 166

nTask 2 Type of Coverage Adopted. 169

nTask 3 Reply to the Letter Requesting Excessive Insurance. 171

nChapter 10 Complaint and Claim... 182

nTask 1 Making Complaints or Claims. 183

nTask 2 Reply to Complaints and Claims. 188

nChapter 11 Fax E-mails. 203

n附錄A 外貿函電常用詞匯.... 216

n參考書目.... 222