Preface

nChapter 1 溝通方式Media Selection

n1商務溝通概述Business Communication

n2信息流Information Flow

n3溝通的目的Communication Objectives

n4溝通的障礙Barriers to Communication

n5口頭與書面Spoken and Written Channels

n6媒體的選擇Media Selection

n7有效的溝通Effective Communication

nChapter 2 自我定位Coordinating Yourself

n1溝通過程The Communication Process

n2目標讀者Coordinating Your Audience

n3自我定位Coordinating Yourself

n4國際信函Writing International Letters

n5善意提醒An Ethical Issue

nChapter 3 基本構成Standard Parts

n1信頭Letter Head

n2日期Date Line

n3信內地址Inside Address

n4稱呼Salutations

n5正文The Body of fl Letter

n6結尾敬語Complimentary Close

n7簽名Writer's Signature，Name and Title

nChapter 4 任選部分Optional Parts

n1參考編號Reference Numbers

n2經辦人Attention Line

n3事由Subject Line

n4附件Enclosures

n5抄送Distribution Notation

n6附言Postscript

n7內部代號The Typist's Initial(S)

nChapter 5 商務信函的格式Formatting Letters

n1概述An Overview

n2齊頭式Block Style

n3齊頭變體式Block Style with Modified Paragraphs

n4部分齊頭式Block Style with Indented Parts

n5簡易式Simplified Style

n6備忘錄式Memo Style

nChapter 6 數詞的寫法Amounts and Numbers

n1數詞的寫法Word Style or Numeral Style

n2只能使用阿拉伯數詞Only Numerals

n3只能使用文字數詞Only in Words

n4注意事項Important Cautions

nChapter 7 準確和正確Correctness

n1術語準確Accuracy with Industrial Terms

n2信息準確Information Accuracy

n3語義正確Correct Messages

n4用詞準確Correct Diction

n5語法正確Correct Grammar

n6拼寫正確Spelling Notes

n7標點正確Right Punctuations

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