Dear Tania,

　Thanks for your kindly e-mail. Glad to talk to you by MSN. But still something is open to the deal.

　We know that the price is a big issue for an order, as we negotiated many many times. As now you suggest the price USD22.8 for DivX. Again I have tried to explain your future orders to my manager. But USD23 for DivX is the best and final price. See I have done many things for this order. I really wish you also do your part to go forward. Of course I wish we could establish long-term relationship together. And consider you as one of our best customers. But without your efforts, we could not realize win-win.

　Believe you could do this time.

　Thanks and regards,

　Water

　Notes

　MSN等即時的溝通方式，客戶下線之后，可能不把在線聊天的內容放在心上，或者會忘記。無論所談的價格是否有變化，配合地寫一封正式的郵件加以說明情況尤為重要。把涉及的內容，清晰地向客戶一一列明。因為郵件的保存時間更長，隨時都可以回查。如果是即時工具，這些數據或者資料比較容易遺忘和丟失。