Customer ask for more free samples

　Dear Simon,

　Thanks for your kind confirmation. We hope to confirm the deposit soon also. Please kindly send us the bank confirmation accordingly.

　Regarding samples to ISI for test, we are arranging now. As per the order quantity, we could offer you 2pcs of free samples. It is the best we can do. And it is confirmed when we was talking about the order.

　I will keep you informed the sample status any time.

　Best regards,

　Grace

　Notes

　1. 收到訂金或者信用證是訂單最終確認(rèn)的依據(jù)。客戶確認(rèn)訂單之后，仍需要確認(rèn)訂金的到達(dá)日期，這樣有利于安排生產(chǎn)。

　2. 由于某些原因，有時(shí)候客戶會(huì)突然要求提供更多的免費(fèi)樣品。但是訂單價(jià)格，數(shù)量等細(xì)節(jié)已經(jīng)確認(rèn)，對(duì)于這種情況，要了解清楚訂單狀況，部署策略，既不得罪客戶，也不讓公司難做。對(duì)客人來說，可能你不夠好，但還是可以接受的。對(duì)公司來說，也做到了在正常情況內(nèi)，而不是例外的。