Enquiry from customer

　Sample 4

　Dear Water,

　We are currently looking to expand our product line including memory foam mattresses and pillows.

　I will come to china next month. In the meantime, I would like to collect as much information as possible on prices and specifications.

　Please advise us at your earliest convenience.

　Best regards,

　Michael

　Reply to the above

　Dear Michael,

　We are glad to know that you will expand your business line on memory foam mattress & memory foam pillow. Believe we can serve you better and better in near future.

　First, please refer to the attachments for your reference.

　It is great that you will come to China for business. Please kindly arrange your schedule to visit our factory. We hope we can have a close talk face to face. Then we could show you our production lines and sample room. We are confident that if will make our cooperation smoothly.

　When your visit schedule is available, please kindly let me know.

　Best regards,

　Water

　Notes

　1. 客戶計劃擴展業務，對公司的產品表示感興趣或者看好公司產品的前景，表示要來訪中國，并要參觀工廠。

　2. 針對這樣的詢盤，主要是分析客戶的目的和要求，抓住重點詞和主要意思。比如“expand, Collate price and specification”。根據獲取的信息，有步驟，有的放矢地回復郵件。

　3. 在郵件中，對客戶表示出誠意，細致，同時要展示公司主要的實力，以增加客戶對公司的了解，增強合作信心。